CMFE Policies
& House Rules

Thank you for choosing CMFE Lodging.

CMFE Lodging strives to provide our guests with a safe, clean, and comfortable environment while here in Yokosuka. The following Lodging Policies & House Rules were created with great care to ensure that this goal is achievable and enjoyed by all those who stay in the lodge.

These policies are considered a part of our lodging agreement with our customers. By reading and signing the guidelines in this document, you agree to abide by all policies, terms, and conditions below.

*Please note that due to COVID-19, these policies may change. CMFE Lodging will update the website and notify all residents as these changes occur.*

Last Updated October 4, 2023

No In-suite Party

CMFE Lodging encourages social gatherings within the suites but requires guests to respect the other occupants of CMFE Lodging. There will be NO loud parties or other disturbances that will interrupt or inconvenience the other guests at CMFE Lodging.

Guest Visitors Policies

The ‘CMFE Visitor Log’ must be filled out and submitted for each individual visitor. Furthermore, for each visitor, guests must fill out and submit the form TWICE (first to record their visitor’s time of entry into the building, and secondly to record their visitor’s time of exit.)

Visitors are only permitted from 7 A.M. to 11:59 P.M. Guests whose visitors are found to be on the premises outside of visitor hours will be billed accordingly (CMFE Lodging requires 2200 JPY per person, per night, per suite).
Max number of visitors per guest: FIVE (Per CFAY Instruction, as posted on the official CFAY Facebook Page)

Please note, max occupancy per suite is FIVE people.
CMFE Lodging's registered guests will assume all financial responsibility for damage caused by their visitors while in CMFE Lodging.

In extreme cases involving suite damage, CMFE Lodging Management maintains the right to evict guests without a refund.

Housekeeping Policy 'Health & Wellness Walk-throughs, & Routine Maintenance Policies

Each suite has designated housekeeping days. Please see the 'Comms' sheet located under the television to learn your respective housekeeping day.

For the safety and security of our guests and staff, CMFE Lodging policy requires that the suite's occupant exit the suite while housekeeping is in progress. If the customer is a day sleeper or has specific blocks of times (i.e., 08:00 - 10:00, 10:00-12:00, 13:00-15:00, 15:00-17:00) that they would like their suite cleaned, please contact the lodging staff. CMFE Lodging's housekeepers work from 08:00-17:00 Monday through Friday. If the customer wants their suite cleaned in the late afternoon, they must depart the suite and allow the housekeeper to start work no later than 15:00.

If guests would like to request the cancelation of housekeeping for the day, please put the “No Housekeeping Please” out on their designated cleaning day or contact the office or one of the staff.
Housekeeping is responsible for cleaning the following:
Entranceway, bathroom & toilet, unobstructed non-porous surfaces, bedding sheets, the sink disposal, floors, cigarette disposal bin located at each suite’s balcony
Housekeeping will not be clean
Personal laundry, towels, dishes within the sink and the refrigerator.

Please note that housekeeping will not reorganize or tidy up your personal belongings. *Basic cleaning supplies are provided in each suite to help guests maintain their suite.

In the event of multiple cancelations of the suites, CMFE Lodging maintains the right to perform bi-weekly 'Health & Welfare' walk-throughs.

For the safety and security of our guests, ‘Health & Wellness’ walk-throughs and routine maintenance inspections are scheduled in advance for a specific date and time, at least one week in advance. Furthermore, guests will receive an email reminder 48 hours in advance, and a phone-call right before the walk-through or inspection.

Before entering, CMFE Staff is required to ring the doorbell, knock on the door, and loudly announce their name and purpose for requesting entrance into the guest’s room. Furthermore, CMFE staff is not allowed to enter into guest rooms uninvited or unannounced, except for in the performance of their duties.

Housekeeping Policy

Damage & theft of personal property

Residents are liable for any damage caused (whether by deliberate negligence or recklessness) to the suite(s) and the lodging premises or property.
Common damages that may incur a fee:

Damage to wall/wall paint; please do puncture the walls in any way.
Theft or damage of lodging supplies, appliances, or furniture.

Significant Mess Discovered After Checkout

Resident suites found with excessive waste strewn around, in complete disorder, or "trashed" will be subject to a maintenance-deep cleaning & administration fee.
Common mess/wreckage/clutter that may incur a fee:

Boxes, furniture, large appliances left in the suite
Sink filled with dirty dishes and leftover food
Excess clothes, shoes, or other personal items left in the suite

DAMAGE TO MATTRESSES AND BEDDING:
Damage to mattresses, mattress pads, linens, towels, sheets, bedspreads, and blankets resulting from the use of body oils, make-up, shoe polish, bleach, etc. is the occupant's responsibility. The suite’s occupant will be charged for any professional cleaning (if required), repair, or replacement of CMFE Lodging amenities and materials.

DAMAGE OR TAMPERING WITH FIRE DETECTION SYSTEMS/FIRE-FIGHTING EQUIPMENT:

PLEASE DO NOT TAMPER WITH SMOKE DETECTION EQUIPMENT. If it is found that the smoke detection equipment has been tampered with, CMFE Lodging reserves the right to immediately dismiss the guest without a refund. Damaging or tampering with the fire detection systems/fire-fighting equipment is a violation of Yokosuka City Ordinance. CMFE Lodging reserves the right to take action against any guests or visitor found to have tampered or interfered with the operation of any detection or safety equipment within the lodge, including detector heads, break glass points, and fire extinguishers.

If it should be discovered that the suite’s guest has interfered with or purposely made any smoke/fire detection or safety equipment inoperable, that guest will be charged for the repair of that item and shall be immediately expelled from the lodge, with no refund. In extreme cases, criminal charges may be pursued.

If it is found, after checkout, that any smoke/fire detection or safety equipment has been purposely made inoperable by the previous guest. CMFE Lodging reserves the right to bill that customer for the equipment's repair.

Fire Safety Policy

Smoke detectors can be found throughout the lodging and within each suite. In case of a fire, Emergency Evacuation plans are located on the front door of each suite. Please review this important information. In case of a fire or earthquake, please do NOT use the elevator.

Smoking is strictly prohibited within the suites at CMFE Lodging. Guests may smoke out on their balconies; however, cigarette butts must be properly disposed of in the provided container located on the balcony. PLEASE DO NOT FLICK CIGARETTE BUDS OFF THE BALCONY.
CMFE Lodging Management reserves the right to conduct fire safety inspections.

If it should be discovered that the suite’s occupant has interfered with or purposely made any smoke/fire detection or safety equipment inoperable, that occupant will be charged for the repair of that item and shall be immediately expelled from the lodge, with no refund. In extreme cases, criminal charges may be pursued.

If it is found, after checkout, that any smoke/fire detection or safety equipment has been purposely made inoperable by the previous occupant. CMFE Lodging reserves the right to bill that customer for the equipment's repair.

Eco-friendly Conservation of Energy Policy

We kindly ask that residents turn off their lights & A/C unit(s) when leaving their apartment. Excessive use of energy may significantly increase residents’ utility bills and may incur additional fees.

Phone Usage Policy

Any phone usage that incurs a fee (international and local phone calls) will be billed accordingly. CMFE Lodging receives an itemized phone usage report and bill every month. Any customer who makes long-distance and overseas phone calls from their suite, or has made excessive local phone calls, will be presented with the bill and charged for those calls.

Key Policy

The CMFE Lodging key and security system is very extensive. Loss of a key requires substantial internal system adjustments, repairs, and replacements. As such, the cost to replace a lost key is 50,000 JPY (per key). Residents who lose their key(s) will be responsible for the cost of key replacement.

Alcohol Policy

Registered guests of legal age who choose to bring alcoholic beverages must consume those in their suite. Alcohol is not allowed in public areas such as the entrance, halls, etc. However, alcohol may be consumed in the lounge (currently under construction).

UNCLAIMED ITEMS/NO CONTACT:
Lost & Found items are held for fourteen (14) days while we attempt to contact the Resident. During that time, CMFE will endeavor to contact the Resident. If CMFE Staff are unable to contact the Resident during that period, all unclaimed items will be disposed of accordingly.

Lost & Found Policy

CMFE Lodging assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact the office, and we will try to assist you in locating your lost item.

FOUND ITEMS:
CMFE Lodging is not responsible for any item left behind by a resident. However, any item, with the exception of perishable items left behind by our resident and found after departure by housekeeping, will be collected, logged in our records, and kept in a secure location for collection for up to fourteen (14) days after checkout. Records of Lost & Found items are retained for five years. Reasonable effort will be made to notify the Resident that an item has been found. Perishable items, underwear, and miscellaneous toiletries are discarded. Please note that CMFE Lodging will NOT ship or mail any items left behind by its customers.

ENFORCEMENT OF ALL POLICIES & HOUSE RULES:

All CMFE Lodging staff are trained and required to respond to potential violations of our Lodging Policies. Residents who refuse to abide by the reasonable standards and policies established by CMFE Lodging for the safety of all residents, guests, staff, owners, and property will be evicted from the lodging with no refund.

Packaging & Delivery Policy

PACKAGING POLICY

CMFE Lodging will not accept cash on delivery transactions.

DELIVERY POLICY

Residents may order items to be delivered to the Lodge. When writing your lodging address, please do NOT include your suite number. All packages will be received by the office and delivered by management to your suite.

Recently, there has been an increase in food misdeliveries to our building. Delivery service personnel are requested to use the intercom to speak directly to the resident who ordered delivery. Please do not escort or allow entrance to delivery personnel who are not making a delivery to you. Orders are NOT to be left unattended on the premises. If you notice an unattended delivery package or food order, please notify Management.

CMFE Policies & House Rules